TERMS AND CONDITIONS
Orders
Minimum spend per order is $500, excluding shipping. Wholesale pricing applies to stores with a retail storefront & on line shop.Designer pricing: This is 20% off retail price. Cannot be combined with sales or another special deals. New customers will be requested to provide appropriate documentation.
Pricing
Prices and minimums are subject to change without notice. Minimum order quantity is 2 items per SKU, quilts and throws is 1. This also applies for re-orders. Cushion prices do not include the insert.
Payment terms
We requires a 20% deposit payment to place the order if not in stock– this is non-refundable. Balance payment is required 1 week prior to shipping. Customer will be contacted via email at this time to make balance payment. Payment is accepted via credit card (Amex, Mastercard or Visa), PayPal or EFT. Orders with declined credit card will be held for 15 days, and contacted for alternate payment. If card doesn’t approve within 15 days, and another form of payment is not supplied, the order will cancel and 20% deposit will not be refunded. Credit card information is not kept on file, and must be provided with each order.
Shipping
Cost of goods outlined in catalogue does not include shipping or handling charges. Orders
are shipped via Couriers Please. Shipping costs are billed out at standard rates directly to
customer. Freight carrier is subject to change without notice.
Routing information must be specified at time order is placed. Alamwar does not ship
C.O.D. and does not Drops Ship
Customers will be notified via email when order is ready to ship. All orders will be shipped to address specified by the customer at time of ordering. It is the customers’ responsibility to notify alamwar if changes are needed to order prior to shipment.
Customers will be notified via email when order is ready to ship. All orders will be shipped to address specified by the customer at time of ordering. It is the customers’ responsibility to notify alamwar if changes are needed to order prior to shipment.
Pillow covers are shipped ‘un-stuffed’.
Order cancellations and changes
Changes to orders can usually be accommodated before order reaches warehouse for
fulfilment.
Claims and returns
All alamwar products are hand printed or hand woven. As such, there may be slight variations in size, color, texture and/or finish. These are not considered faults, rather signifiers that the product is handmade, authentic and unique. Please examine your order upon arrival. Any shipping-related damage or loss must be claimed by the consignee with carrier. All other damages or shortages must be reported, with photographic evidence, to alamwar within 7 business days of receipt of goods in order for a claim to be honored. If in stock, replacements will be provided for damaged items. If the item is out of stock, either a credit on future orders or refund to original payment form will be offered.
Please direct claims/returns/damages queries to: orders@alamwar.com
Please direct claims/returns/damages queries to:
orders@alamwar.com
Exclusivity
Alamwar will allow 4 stockists per suburb. Each will carry different SKU’s. This works on a first
come basis.
